FRANTOS INTEGRATED AGRO FARMS LTD may provide general farming, agricultural services, livestock farming, fish, snail, and poultry farming, feed mills, horticultural services, environmental services, fumigation, pest control, cleaning, waste disposal, import and export of agricultural products, agro-allied chemicals, agricultural equipment, general trading, logistics, hospitality, and related services. This Refund Policy outlines the procedures for handling returns, replacements, cancellations, service credits, and refunds.
Scope of This Policy
This policy applies to:
Agricultural produce and farm supplies.
Livestock, poultry, fish, snails, and related agro-allied products.
Feed mill products and agrochemicals.
Horticultural, cleaning, environmental, and pest control services.
Import, export, procurement, and supply services.
Hospitality, catering, event, and related services were offered.
Other lawful goods and services listed by FRANTOS INTEGRATED AGRO FARMS LTD.
Eligibility for Refund or Review
A customer may be eligible for a refund, exchange, replacement, service credit, or reperformance where:
The wrong goods or services were supplied.
The goods were materially damaged or defective upon delivery.
A duplicate payment or billing error is confirmed.
A paid service was not delivered due to the company’s fault.
A service was materially deficient, and the issue was not corrected within a reasonable time.
A supply or agro-allied service could not be fulfilled for reasons directly attributable to the company.
Non-Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Perishable agricultural items, fresh produce, livestock, or farm inputs after delivery or acceptance except where defective on delivery.
Opened or used agro-allied chemicals, feed products, or controlled materials except where defective on delivery.
Custom procured or special order goods.
Importation, shipping, customs, handling, and storage costs have already been incurred.
Services already fully rendered or substantially performed.
Deposits paid for event, catering, hospitality, fumigation, or environmental service bookings once preparation has begun.
Agricultural and Farm Product Complaints
Customers should inspect agricultural products promptly upon delivery. Any complaint relating to incorrect supply, spoilage, defect, contamination, shortage, or damage should be reported promptly, along with supporting evidence.
Environmental, Fumigation, and Cleaning Services
For fumigation, pest control, cleaning, or environmental services, customers should report valid complaints within a reasonable time after service delivery. FRANTOS INTEGRATED AGRO FARMS LTD may choose reperformance, service credit, partial refund, or another reasonable remedy where a valid complaint is established.
Refund Process
To request a refund, exchange, replacement, or service review, the customer should contact FRANTOS INTEGRATED AGRO FARMS LTD using the support details on the website and provide:
Customer name.
Order, invoice, or booking reference.
Date of payment.
Description of the issue.
Proof of payment.
Supporting evidence where relevant.
The company may inspect returned goods or request additional information before making a decision.
Remedies
Where a claim is accepted, FRANTOS INTEGRATED AGRO FARMS LTD may choose the commercially appropriate remedy, including:
Replacement.
Exchange.
Reperformance of service.
Service credit.
Partial refund.
Full refund.
Refund Timing
Approved refunds will ordinarily be processed through the original payment method, unless an alternative lawful method is agreed upon. Timing depends on banks, payment processors, logistics partners, and relevant intermediaries.